Free Business Phone Line Installation

  • Business Phone Line Installation. Approved Index provides a fast and free way of comparing business phone line installation quotes from up to 4 leading UK companies. Just fill out one simple form to get free, no-obligation quotes from top business phone line suppliers today. A single analogue Landline is generally useful for phone calls, faxing and broadband and is ideal for small and growing businesses.
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  • We can typically provide same day phone line installation services. Fill in the book online form to schedule your local telephone technician today. Things that will usually connect to your phone line are: Telephone. ADSL2 or VDSL2 modems (NBN) Fax machines.
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  1. Landline Installation
  2. Free Business Phone Line Installation Services

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Are you switching internet providers? Moving into a new build home? Need a second phone line? There are many reasons you may need a new phone to be installed.

But what's the cost? How long will it take, and will the engineer need access to your property? All will be explained in this guide to getting a new phone installed in your home.

If you'd like to know more about broadband installation, and activation times for key providers - we've also got a guide to the broadband installation process, which we'd also recommend checking out.

** IMPORTANT: COVID-19 may affect the installation of new phone lines for some customers. Read our COVID-19 guidance for more information. **

How much will a new phone line cost to install?


There is a standard cost of £140 on a new BT Openreach line installation, but it varies with the provider and what work is required. You may be able to avoid paying this depending on the ISP you choose and what packages they have on offer.

The cost of a new phone line will typically be added to your first phone bill.

The price can also vary depending on whether you’re moving to or from a BT reseller or LLU (local loop unbundling) provider.

LLU providers are providers who are allowed to use the BT Openreach network and install their own exchange equipment. ISPs using this include Sky, EE and TalkTalk. Other providers resell services, for example, Post Office and Plusnet are both BT resellers.

Virgin Media operates its network separate from Openreach, so the presence of an existing Openreach line has no bearing on the cost of a Virgin installation.

Below is a breakdown of the costs for line installations for some ISPs:

ProviderNew line costDetails
BT£140£140 for a new line, also applies for reconnecting disconnected lines. BT Basic customers can spread the cost over 12 months.
EE£30£30 for a new line or reconnecting line. No charge for switching from an LLU provider.
John Lewis£49.99Free to start a stopped line, or transfer an active line from another provider.
Plusnet£49.99Charge applies for new lines or starting a stopped LLU line. Free to restart a stopped BT line. No charge for transferring from LLU or BT provider.
Sky£20No charge if you already have an active phone line, otherwise £20 fee applies.
TalkTalk£60Charge applies for new lines and setting up broadband on existing lines.
Virgin Media£40Additional £20 activation fee also applies.

What happens when a new line is installed?

Physical installation of a brand-new phone line requires planning. This begins with a line check, an automated procedure performed by the provider to who you're planning to move.

Phone lines on the BT network can all be checked regardless of who your intended provider is; a central database is available to providers, enabling them to quickly establish whether the line is active and suitable for voice and data.

Once the suitability of a line is established, it can be activated for instant use or scheduled for physical activation. If you're switching between providers on the BT network this should be instantaneous, but for new builds, second lines, and switching from Virgin Media an engineer visit is required.

For a new line, access to the property is required. A new socket must also be installed.

How long will it take to get a new phone line installed?

The delay between choosing a broadband provider and getting your broadband and phone activated is typically 2-3 weeks. This can vary depending on the provider, however.

The actual work on the day usually takes no more than a couple of hours, during which your home is connected to the relevant network, a phone socket installed, and speed and signal integrity tests carried out. Of course, problems can occur, and it could take longer if additional work is required outside the property.

Will an engineer be required?

The presence of an engineer will depend on the result of the line check.

Switching to or from Virgin Media, or requiring a line to be activated or newly installed, will require a visit which must be booked in advance. The engineer will require someone (over 18) to be present at your home for the duration of the booking.

Virgin Media does offer a self-install option, provided you already have an undamaged Virgin Media socket.

Frequently Asked Questions about phone line installations

  • Do I need a phone line for broadband?

    An active phone line is required for all broadband services on the Openreach network. But Virgin Media offers broadband without a phone (though you still need a Virgin Media line). 4G or 5G, satellite, and wireless broadband is available if you don’t want or can’t get a physical connection. For more information see our guide to broadband without a phone line.

  • How can I check my telephone line?

    Many ISPs offer a line check service. The best way is to visit the website of your chosen ISP and use the tools they offer. You can also check for a dial tone yourself by simply plugging in a landline handset.

  • How can I get a phone installed in a new build?

    If your home doesn't have telephone or broadband already the ISP you want to use will arrange everything, from shipping the router to arranging installation with a BT Openreach engineer.

    If the property is under construction you should discuss with the home builder as they may have arrangements in place which may mean you can get a good deal on a service, or which may limit your choice of provider.

  • How do I install a new phone line in a flat or apartment?

    If you own the property, a new line can be installed by contacting your preferred ISP. If access is available to the engineer, it should be as straightforward as installing a line to a house.

  • I'm renting - do I need to speak to my landlord or letting agent?

    Discussing your phone and broadband needs with your landlord or agent is a good idea. In some cases, the broadband may be included but often it will be up to you to set this up. So long as there is already a phone or Virgin Media socket you should not need an engineer, but if the provider indicates engineer work is required you should get permission from the landlord or agent as they may need to drill holes.

    Try to avoid taking a fixed-term contract ISP longer than your rental agreement, however. If necessary look for a short term deal to avoid extra fees.

  • Does getting a second phone line installed work differently?

    There is no change in the process, and installing a second phone line with its own number costs the same as getting a new line. However, you can use a different provider.

  • Does switching broadband affect my phone?

    Most broadband packages are phone and broadband bundles so you cannot switch one without switching the other. Some providers do offer broadband only, letting you choose a different phone service, though these aren’t common and unless you have a very specific reason for doing this it is best to get broadband and phone from the same provider.

  • Are there alternatives to installing a phone line?

    Some ISPs (such as EE or Three) offer 4G and 5G broadband. You won't need a phone line, just a 4G/5G router to distribute the mobile internet signal around your home via Wi-Fi (or a network cable, if supported). You could also get broadband via satellite, or from a WISP (Wireless ISP). However, these have their own drawbacks and fixed-line connections are usually the best option.

Approved Index provides a fast and free way of comparing business phone line installation quotes from up to 4 leading UK companies. Just fill out one simple form to get free, no-obligation quotes from top business phone line suppliers today.

A single analogue Landline is generally useful for phone calls, faxing and broadband and is ideal for small and growing businesses. A great benefit of single analogue landlines is how cost effective they are. As for business phone line installation, a single analogue landline is the most basic and the least expensive. This type of business phone line installation is perfect for small businesses that are looking to save money but still have all the basic needs for a phone line.

If you are looking for a business phone line that is more suited for a larger business, you might want to look into a multiline landline. Multiline landlines allow clients to get through to another line if the employee they are attempting to call is not available at that time. For especially busy businesses with phone lines that are constantly in use, the multiline can be a great asset.

How to Choose a Business Phone Line Installer

The first step to figuring out what phone line installation is right for your company is to evaluate your company’s needs. If you evaluate what kind of business you own and understand the needs of your clientele, you can see what features are required to make the best out of the service you choose for your business. For example, if you have a small business you may only need the more basic features of a phone service. This will prevent you from unnecessarily wasting money on extra features that you simply don't need.

The second and perhaps most important step for making the wisest choice is making sure you choose a solution that matches your budget. Making cost efficient decisions is important for any business and making the right choice for what phone line to choose is no exception. You must make absolutely sure that this choice corresponds with your business budget if you want your business to succeed.

Maintenance Requirements for Business Phone Line Installation

After evaluating what the requirements are for your business phone line installation, you must look into the maintenance services for your phone line provider. Good customer service highly desirable when it comes to maintaining your most vital lines of communication.

Landline Installation

Make sure that the maintenance service for your phone provider is adequate for keeping your business running smoothly. Your clients don’t wait, so why should you have to wait on a less than efficient maintenance service? Keep this at the top of your list when making your decision.

Let Approved Index help you find the best Business Phone Lines.

Free Business Phone Line Installation Services